While I am involved with the setup, and therefore must undergo the training for our new EMR system, my wife, who is the practice administrator, is really the main person going through the EMR setup.
She was given a project manager who requires weekly meetings to review how the training is going and schedules all the different events that need to occur over the course of time till launch. She also schedules all the different training sessions that are required.
When we purchased the system, the contract had costs/hours associated with training sessions that required the company to fly out to our facility, and/or the client could fly out to one of several training locations. These are typically three day sessions. We were made aware of five main training sessions, two of which had to be at our facility. There was also an option of doing one ore two of these sessions via webex (an online meeting).
Apparently there are more training sessions required than what we originally thought. Maybe as many as 10 as opposed to the original 5 we thought. Our project manager is looking for space available for training via webex, but is having difficulty due to inadequate numbers of training staff. Her suggestion is thus to have us travel for an additional three day training session.
Most of the difficulty in implementing our EMR is completing the required training and finding availability to attend training sessions.